Who should I call first after a disaster?
You should call J&R. We are available to provide single-source solutions, regardless of what the cause of damage, 24/7. In a time of complete chaos, you can find comfort and peace-of-mind that your property and livelihood is in the most experienced hands in the region
Why should I trust J&R?
Our knowledgeable and dedicated staff members are fully committed to meeting our clients’ restoration needs. We take care of your property and belongings as if they are our own and your Project Manager will be alongside every step of the way. We take the stress out of your disaster.
How did J&R get started?
We were founded in 1962 to meet every restoration need in the community. Our core principles include customer care, quality work, and unmatched reliability. We meet these standards on each project, as we continuously build our reputation every day.
What does J&R do?
We restore our clients’ property and lives. When a disaster strikes, we are the all-inclusive disaster solution you need. We can take care of water damage, smoke and fire damage, wind damage, and more.
What if I don’t know my policy limits/deductible?
This is not a problem at all! We work directly with your insurance company to determine your coverage and create a feasible project plan.
I’ve never had an insurance claim before, what is the first step in the process?
You have already made the first step by calling us. We will work directly with your insurance company the rest of the way, so that you don’t have to.
How does J&R give back to the community and other organizations?
We are honored to give back to the community where we live and work. We support several organizations, a few of them are Cherry Street Mission, Children’s Miracle Network, and the YMCA and JCC of Greater Toledo.
Will J&R work directly with my insurance company?
Yes! Our all-inclusive services take care of everything. We work directly with your insurance company to determine coverage so that you don’t have to stress.
What insurance companies does J&R work with?
We work with all area insurance companies.
What types of equipment does J&R have/use?
We use state-of-the-art equipment to provide your single-source solutions. Along with our modern equipment, we have highly trained technicians in electronics restoration, smoke odor removal, contents restoration, and more.
How long have you been in business?
We have been in business since 1962.
What is your BBB rating?
We are very proud to have an A+ rating. We’ve been a member of the BBB since 1973.
How important is preventative maintenance?
Preventative maintenance is extremely important if you want to avoid stressful, costly emergencies. By performing preventative maintenance, you can avoid frozen pipes, flooded basements, etc.
What is your Lifetime Smoke Odor Guarantee?
Our project managers have decades of fire restoration expertise and can quickly and accurately identify the proper course of action for any given fire, whether residential, commercial or industrial. Our employees undergo exclusive training which allows us to offer a LIFETIME Smoke Odor Guarantee. We guarantee that, after our restoration, you will not have smoke odor ever again. In over 55 years of business, not one customer has had to use it.
What is your service area?
We proudly serve the greater Toledo, Ohio area.
What type of contents is J&R able to restore?
Dealing with the aftermath of damage done by fire, wind, or water to your home or business is difficult enough, but then once you start thinking about all the items within that space that are also damaged it can become overwhelming. Our advanced electronics cleaning equipment is at the core of our restoration process and allows us to restore your valuable items. We have the capabilities to restore sensitive electronics equipment, textiles, Industrial equipment, and much more.
What if my emergency happens overnight or on a holiday?
We’ve got you covered! We are available 24 hours a day, 7 days a week, 365 days a year.
Do I need to wait to talk to my insurance company before J&R can come out?
No, in fact, you should call us first, as soon as disaster strikes. The sooner the restoration process starts, the better. We will appraise the project and work with your insurance company to develop the right plan.
What should I do if a disaster strikes?
When a disaster strikes, you should ensure that everyone is safe, then call us. We know that disasters seldom choose a convenient time, so we are available 24/7 for your needs. Once you call us we will send an estimator to appraise the disaster and determine the best solution. Once we determine a restoration plan, the rest is in our hands.
How do I know if I am choosing the right contractor for me?
Head over to our Choosing the Right Contractor page. There you will find all the right tips to help you make an educated decision.
Mitigation – Reducing the severity, seriousness, or painfulness of a disaster
Restoration – Repairing or returning something to its former state after a disaster
Certificate of Satisfaction – After a project, we have clients sign a Certificate of Satisfaction to say that job is complete and met all specifications
Restoration Plan – Specifications agreed upon by J&R Restoration, the client, and the client’s insurance company to be completed to restore property
Residential Units – Homes, apartments, personal property
Commercial Units – Industrial organizations
High Efficiency Dehumidification – Allows us to remediate a water loss for far less cost than the typical slow dry process, used by our competitors, that usually requires extensive tear out and expense.
LIFETIME Smoke Odor Guarantee – We guarantee that we will completely remove all smoke odor. If you still have smoke odor, we will deodorize it complimentarily.